Fleet Parts Sales Advisor
Do you have previous Knowledge of the Motor Industry and Commercial vehicles?
Do you have good IT skills, with previous parts look up experience?
Are you enthusiastic, a team player with a positive attitude?
Motus Commercials have a brilliant new opportunity for someone who is looking for a career in Parts Sales offering excellent customer service
This role is full time and based at our Motus Commercials Manchester Dealership
You can also Text MOTUS TRA to 66777 to apply for a vacancy at our Manchester dealership
What Will You Be Doing?
You will join the Fleet Parts Sales Team to ensure that the all incoming communications (Phone/E-mail) are handled professionally and efficiently in order to provide a consistently high standard of service to all customers.
To receive orders and enquiries from customers, identifying part numbers or products required, processing through to regional parts operations for invoicing and delivery and to subsequently monitor the job to a successful conclusion.
To work within the Fleet Hub Team to ensure all processes and procedures are followed and adhered to correctly.
To look to ensure customers are receiving the best possible service from the Fleet Hub and Regional Parts Operations
To maximise sales volumes through the National Fleet Customer workshops
To enhance the customer relationships with our nominated key national fleets and maximise on all sales opportunities nationally
Who Are We Looking for?
Someone who can demonstrate the following:
To answer telephone calls within 5 rings and deal with customers enquiries in a professional, courteous and efficient manner.
To open and assess e-mail correspondence on receipt to ensure enquiries are dealt with in a timely and efficient manner
To ensure customer orders are directed to the appropriate geographic parts operation
To use knowledge and experience to identify parts and upsell to customers where possible
To proactively call customers where appropriate to ensure maximum sales opportunities are taken and deliver best possible customer service
To work closely with fleet hub colleagues to make sure actions are taken quickly and efficiently and that workload within the hub is shared in a manner that delivers the best possible service to customers
To show flexibility in approach to ensure appropriate coverage is always in place within the hub
To follow through on orders placed to ensure final delivery meets customer/reasonable expectation
To utilise all available systems to ensure every avenue is explored to make urgent parts available to customers to minimise vehicle downtime
To maintain a high standard of cleanliness within the working area and a presentable personal appearance whilst observing the Group Health & Safety and Environmental Policy at all times.
To report any broken or faulty equipment to your Supervisor/Manager in line with our Group Health & Safety Policy.
Exposure to Keyloop (kerridge) and a strong all makes/trailer background is a bonus but not essential.
What’s In It For You?
From day 1 as a Motus Commercials colleague, you will have access to a comprehensive benefits package including:
- Family & Friends Discounted Car Scheme.
- 31 days holiday per year (inclusive of Bank Holidays) rising to 33 on celebration of 5 years’ service.
- Team Member Auto-enrolment Pension Scheme with employer contribution.
- Onsite mental health first aiders.
- Discounted Healthcare scheme.
- Life Assurance.
- Being brilliant awards.
- Career progression opportunities.
- Internal engagement initiatives
- Retail discounts saving £££'s at high street stores, health & beauty, going out, travel and much more.
We also pride ourselves on offering internal and external training and development opportunities along with realistic career paths for each member of our team through our People Partnership initiative.
Who Are We?
We have a network of 32 dealer locations across the United Kingdom including 4 body-shops and accident repair centres. We are the largest DAF Trucks dealer group in the UK and Europe, with 30 DAF franchise locations, 14 of which have ATF sites with the ability to carry out DVSA MOT’s on commercial vehicles, together with locations for our partnership with Renault Trucks, ISUZU Trucks and TRP Parts. Our LCV portfolio is ever expanding, with 19 dealer locations at present, offering sales and/or service opportunities for Volkswagen Commercial Vehicles, Ford Transit Commercial Vehicles, Fiat Professional, ISUZU Pick-up and Best Van Deals Used Commercial Vehicles.
We are committed to supporting HGV and LCV operators to the highest standards, maximising vehicle uptime. We offer a wide range of sales, service and parts solutions to suit the varying needs of both individual vehicle users and fleet operators. Our intention is to provide vehicle and aftersales packages on an efficient, value for money basis.
Many of our locations offer extended hours providing flexibility and optimising vehicle availability. We are committed to continuous technical training for colleagues including a substantial apprenticeship programme, which currently has over 100 apprentices in training. We also offer pathways with manufacturer specific recognised training/qualifications for both HGV and LCV colleagues, offering further development during their career with us.
Motus Commercials is a Division of Motus Group (UK) Limited, is a subsidiary of Motus Holdings Limited, a diversified (non-manufacturing) South African company centred on the automotive sector and founded initially as a single car dealership in 1948. Today, it is a business listed on the Johannesburg Stock Exchange, turning over close to £4.5 billion and employing some 16,000 people across its operations in South Africa, the UK and Australia.
Motus Group (UK) Limited manages the automotive interests of Motus Holdings Limited in the United Kingdom. These include 115 vehicle franchise outlets at 78 locations. Motus Group (UK) Limited operates the UK’s largest independent commercial vehicle dealer group and, with its passenger vehicle interests included, ranks inside the Top 15 of all UK automotive dealer groups. Motus Group (UK) Limited consists of 4 operating divisions, which include Motus Commercials, Pentagon Motor Group, Motus Mercedes and Motus Vehicle Solutions. The Company has annual revenues of over £1 billion and employs almost 3000 people across all its UK operations.
Motus Commercials is protected by trademarks; we do not consent to agencies/recruiters using the name and/or logo without explicitly instructed by us. Any agency/recruiter found to be using the Motus Commercials name and logo may find themselves subject to court proceedings for injunctive relief to prevent them from continuing the use of the name and/or logo, without receiving notice.